Terms of Service

Adding a dish to your cart is not an order. Nothing is sent to the kitchen until you complete checkout. When you do, we place the order in our system with the status Pending.

Pending is an offer, not a contract. A contract exists only when the restaurant accepts the order and it moves to Confirmed. That usually takes a few minutes. Until then we may decline it — because the kitchen is at capacity, because a dish has run out, because your address falls outside our delivery area, or because the order looks fraudulent. If we decline an order you have already paid for online, we refund it in full.

We take online orders while the kitchen is open — 1:00 PM to 11:00 PM, seven days a week. The dining room and the terrace stay open until 11:30 PM.

Every price is recalculated on our own server from the live menu when you check out. If a price on your screen has gone stale, the server’s figure is the one that counts, and we will tell you before anything is charged.

Menu prices are in Indian rupees and are exclusive of taxes. What gets added to a bill is always itemised in front of you before you pay — we do not add a line at the end that you have not seen.

• GST at 5% is applied to the food and drink subtotal, after any discount, as printed on your bill.
• Packaging is a flat ₹20 per delivery order. There is no packaging charge on pickup or dine-in.
• Delivery is charged by distance — see the next section.
• No platform fee, no convenience fee, no surge. We do not charge for the act of ordering.

On a dine-in bill at the restaurant, any service charge shown is entirely voluntary. In line with the Central Consumer Protection Authority’s guidelines of 2022, it is never added automatically and never compulsory — tell the person serving you and it comes off the bill, no explanation needed. Orders placed on this website carry no service charge at all.

We may change menu prices at any time. The price that applies to your order is the one shown at the moment you check out.

We deliver with our own riders inside a radius of 8 km from the restaurant on MG Road 2. We do not use a third-party fleet, which is why the radius is honest and small rather than large and optimistic.

• Minimum order for delivery: ₹249 before taxes.
• Up to 3 km: no delivery charge.
• Up to 5 km: ₹29.
• Up to 8 km: ₹49.
• Delivery is free on any order over ₹799 inside the radius.

Delivery times shown on the site are estimates made in good faith from how busy the kitchen is. They are not guarantees. Traffic on MG Road 2, weather, a wedding procession or a power cut can all move them, and on a Saturday evening they generally do. We will tell you if an order is running badly late.

Somebody must be reachable on the mobile number given with the order. If our rider cannot reach you at the address within a reasonable time and cannot get you on the phone, we may return the food to the restaurant; in that case the order is treated as delivered and is not refunded. Please give us a landmark — Agra’s lanes are older than its addresses.

We deliver to the door of a building, not through a locked gate or a security desk that refuses entry. Where a delivery to your hand is impossible, we will call to agree what to do.

You can order online and collect from the restaurant. There is no minimum order, no packaging charge and no delivery charge on a pickup order.

We start cooking a pickup order when it is confirmed and hold it hot at the pass. Please collect within 30 minutes of the ready notification. Beyond that we cannot promise the food is at its best, and after an hour we may have to discard it — which we would rather not do, so a quick call if you are delayed helps everyone.

Bring the order number. It is in your confirmation message and it is the fastest way for the counter to find your bag.

Table bookings are free. We confirm them with a six-digit one-time code sent to your email address so that nobody can book a Saturday table in your name by mistake.

• Bookings run in slots from 1:00 PM to 10:00 PM, each lasting 30 minutes.
• Up to 60 guests can be booked online. For a larger party, call us — the private area and a set menu are usually the better answer.
• Choosing Rooftop means we only confirm if a terrace table is genuinely free. Choosing Any gets you the quickest confirmation.

We hold your table for 15 minutes past the booking time. After that we may release it, particularly on a Friday or Saturday evening. We will almost always still seat you — it may just not be the table you had in mind. A message on WhatsApp when you are running late is usually enough for us to keep the good one.

Cancel free of charge up to 2 hours before your slot, from the link in your confirmation or by calling us. We do not take a card to hold an ordinary table and we do not charge a no-show fee — but repeated no-shows on the same number may mean we ask you to call rather than book online. Large parties and buy-outs are arranged separately and may carry a deposit, which we will always tell you about in writing first.

You can pay in whichever of these suits you:

• Online — UPI, card, net banking or a wallet, handled by our payment gateway. We never see or store your card number or your UPI PIN.
• Cash on delivery — please try to have close to the right change.
• Pay at the restaurant — for pickup and dine-in.

If an online payment is taken but your order does not appear, do not pay again. Call us with the payment reference; the gateway either settles it to us within a day or returns it to you automatically, and we will tell you which.

Live offers are listed on our offers page, with the exact conditions on each one. In summary:

• One promo code per order, and one per table booking. Codes cannot be combined.
• A discount applies to the food and drink subtotal, not to taxes, packaging or delivery.
• Codes tied to a time window — Happy Hour, for instance — are judged on Indian Standard Time, not on your device’s clock.
• A table offer tied to hours covers what is ordered within those hours. The 30% weekday-afternoon offer applies to food and drinks ordered between 1:00 PM and 6:00 PM; anything ordered after 6:00 PM is billed at the regular price.
• A code marked for first orders works once per customer, identified by mobile number.
• Offers have no cash value and cannot be exchanged or transferred.

We can add, change or withdraw an offer at any time. An offer already applied to a confirmed order stands — we will not come back afterwards and ask for the discount.

Please call us before you order if you have a food allergy. +91 84451 00365. A note in the order box is easy to miss on a busy evening; a phone call is not.

Our kitchen handles milk and milk products, wheat and gluten, tree nuts (cashew and almond in particular), peanuts, soya, sesame, mustard, eggs, fish and crustaceans, in one space. Vegetarian dishes are prepared on a separate section, but we cannot promise any dish is free of traces of an allergen handled elsewhere in the kitchen. If a trace would be dangerous for you, please talk to us rather than relying on a menu label.

Every dish is marked vegetarian, non-vegetarian or containing egg in line with FSSAI rules. Jain preparation, no onion or no garlic can usually be done — ask, and ask early in the evening rather than late.

Dish descriptions and images on this site are indicative. Garnishes and accompaniments change with what the market had that morning.

Use the site to order food and book tables. Do not try to break into it, scrape it, resell our menu data, place orders you do not intend to accept, or use somebody else’s mobile number to book. We may refuse service, cancel an order or block a number where we reasonably believe any of that is happening.

The words, photographs, menu, design and code of this site belong to us. Please don’t republish them as your own.

We are responsible for serving food that is safe, correctly described and cooked with reasonable care and skill, and for the service we agreed to provide. Nothing in these terms limits your rights under the Consumer Protection Act 2019, or our liability for death or personal injury caused by our negligence, or for fraud. Those cannot be signed away and we are not trying to.

Beyond that: where something does go wrong with an order, our liability is limited to the value of that order — by replacement, credit or refund, as set out in our cancellations and refunds policy. We are not liable for indirect losses, such as a missed occasion or a delayed onward journey.

We are not liable for a delay or failure caused by something genuinely outside our control — a power failure, a strike, a curfew, extreme weather, a network or payment gateway outage, or an order to close. If that happens after you have paid and before we have cooked, you get your money back.

This site links to Google Maps and to WhatsApp. Those services are run by other companies under their own terms; we are not responsible for them.

We update this page when how we work changes — a new delivery radius, a different tax, a new way to pay. The date at the top always shows when it last changed, and the version in force for your order is the one published when you placed it.

We do not email everybody about a wording change. If a change materially affects money you have already paid us, we will contact you directly.

These terms are governed by the laws of India. The courts at Agra, Uttar Pradesh have exclusive jurisdiction over any dispute arising from them, subject to any right you have as a consumer to bring a complaint before the consumer forum where you live.

Before any of that, please call us. Almost everything that has ever gone wrong here has been fixed by a phone call the same evening.

Phone

+91 84451 00365 for bookings and orders, 1:00 PM to 11:30 PM, every day. For feedback or a complaint: +91 84334 82553.

WhatsApp

+91 84451 00365

Email

altitudeagra@gmail.com

Post

Altitude Rooftop Lounge & Kitchen, Top Floor, 19E/63/1-2, 19E/63/33-34, MG Road - 2, Jaipur House, Rana Market, Parshuram Nagar, Shahganj, Agra, Uttar Pradesh 282010

Or use the form on our contact page, which writes the message for you and hands it to WhatsApp.